unboxkey
Track order

Refund policy

Draft, last updated

When you get your money back, in which coin, and what happens after your license is delivered.

Our guarantee

If we can't buy your license, we refund the full amount you paid, in the same coin, with no deductions.

This applies whenever we can't buy the license you paid for, for any reason: for example, the developer or dealer refuses the sale, the edition is no longer available, or we can't complete the purchase with the amount you paid.

You get back the same amount of the same coin you sent. If you paid 0.0042 BTC, you get 0.0042 BTC back, whatever its dollar value is on the day of the refund. We pay the network fee for this refund, and we send it on the network you paid on, to an address you give us.

After your license is delivered

Once we have delivered a working license, we can't refund it ourselves: the purchase has been made for you and the developer has issued the license. A refund is then possible only if the developer's own refund policy allows it for that license. If you think it does, write to us and we'll check it with the developer on your behalf.

A license counts as working when it redeems, transfers or activates as described on the product page. If it fails only because a condition listed on the product page isn't met, for example it is redeemed on an account that doesn't meet a limit the page lists, the license itself is not faulty.

If your license doesn't work

Write to us with your order ID and a screenshot of the error. We take it up with the developer or the dealer we bought it from to get it working or replaced. If it can't be made to work, we treat the order as one we couldn't complete, and our guarantee applies.

If you sent the wrong amount

  • Less than the amount shown: we email you to send the rest. We buy the license once the full amount has arrived. If you would rather cancel, we refund everything you sent, in full.
  • More than the amount shown: we refund the difference in full, in the same coin. We pay the network fee for this refund.

If you sent the wrong coin or network

Funds sent in a coin or on a network we don't support for your order may not be recoverable. Write to us straight away with your order ID and the transaction hash (TxID), and we'll tell you what is possible. We can't guarantee recovery.

How to ask for a refund

Write to support@unboxkey.com with:

  • your order ID (it starts with UB);
  • the transaction hash (TxID) of your payment;
  • the address for the refund, in the same coin and on the same network you paid with.

We confirm the refund details with you by email before we send anything. A refund sent to the address you give us can't be reversed, so check it carefully.

Contact

Questions about a refund: support@unboxkey.com. Our terms of service and FAQ have more details.