Frequently asked questions

You choose the software and pay in crypto. We buy the license from the developer's official store or an authorized dealer and email it to you: a license key, an activation code or a transfer to your own account, whichever the developer offers.

Yes. We buy every license from the developer or an authorized dealer. We do not sell grey-market or resold keys. The price you see is the developer's price plus our fee, shown as one total.

Write to us with the product, the edition and a link to the developer's official page. We check whether we can buy it from the developer or an authorized dealer and reply with the total price before you pay anything. The Contact page explains what to send.

We don't limit orders by country. Some developers limit where their licenses can be redeemed or activated: for example, the Adobe codes we sell work only on Adobe accounts registered in the United States. Each product page lists such limits, so check it before you pay.

USDT on Tron (TRC-20), Ethereum, BNB Smart Chain, Solana, TON and Polygon; USDC on Ethereum, Solana and Base; BTC; ETH on Ethereum, Arbitrum and Base; SOL, TON, LTC, BNB, TRX, XRP, DOGE, BCH, XLM, ADA and XMR. The How to pay page lists every network.

Each price is the developer's list price in US dollars plus our 5% fee, shown as one total with the fee included. At checkout, that total is converted into the coin you choose.

You do, as the sender. The amount that arrives must be at least the amount shown at checkout. Exchanges usually take their withdrawal fee from the amount you enter, so check how much will arrive before you confirm.

We email you to send the rest. We start buying your license once the full amount has arrived. If you would rather cancel, we refund everything you sent, in full.

We refund the difference in full, in the same coin, and we pay the network fee for the refund. We email you to ask for the address to send it to.

Write to support@unboxkey.com straight away with your order ID and the transaction hash (TxID). Whether the funds can be recovered depends on the network and the address, and in some cases they can't. Always choose the same network at checkout and in your wallet or exchange.

Typically within 2 hours of payment confirmation, when you pay between 09:00 and 21:00 UTC. At most 24 hours.

It depends on the developer, and each product page says which: a license key or activation code by email, which you redeem in your own account or in the program; a license transfer into your own account; or a license set up on an account in your name. How it works explains each format.

Yours. You redeem the key in your own account, or the developer registers the license to your account or your email. We never share one account between customers.

No. We don't sell keys from marketplaces, resold or used licenses, education or NFR licenses, or access to shared accounts. Every license is bought for your order from the developer or an authorized dealer.

No. Unboxkey is an independent service that buys licenses on your behalf. The license agreement is between you and the developer, and the developer's terms apply. Product names and logos are used only to identify the products.

If we can't buy your license, we refund the full amount you paid, in the same coin, with no deductions.

Once we have delivered a working license, we can't refund it ourselves. A refund is possible only if the developer's own refund policy allows it for that license. Write to us and we'll check it with the developer. Details are in our refund policy.

Write to us with your order ID and a screenshot of the error. We take it up with the developer or the dealer we bought it from to get it working or replaced.

An email address, for the license and order updates. If a developer registers licenses in the holder's name, we also ask for your name. We don't ask for your country, and you don't need an account with us. The checkout records the country your connection comes from, as Cloudflare reports it, to help spot fraud.

Only those who need it to fill your order: the developer or dealer, when your email or name is needed to register the license; Resend, which delivers our emails; Cloudflare, which hosts the site and our order system; and Telegram, where our team receives order notifications. We don't sell your data. The Privacy policy has the details.